是的，您的押金会得到部分退款.

SP Group currently collects a security deposit from all consumers when they open their utilities account. 保证金包括电费和非电费.e. 水和煤气)服务.

The amount of security deposit required by SP Group from residential consumers is published 在这里.

当你从电力零售商那里买电的时候, the security deposit with SP Group will be split between your electricity and non-electricity accounts. The amount of security deposit allocated to your electricity account (65% of the security deposit) will be used to offset any outstanding charges with SP Group. Any remaining security deposit allocated to your electricity account will be used to offset future non-electricity charges. 另外, you may request SP Group to refund the remaining security deposit allocated to your electricity account to you.

T在这里 are several reasons why your electricity bill can be higher than expected.

1. 一个原因是上个月的账单被低估了. Consumers using cumulative meters have their meter readings taken by SP Group every 2 months. (E.g. 一月、三月、五月、七月)

在你的电表没有读数的月份, your usage is estimated based on an Energy Market Authority approved methodology which takes the average daily use of the last 2 readings, 乘以当前计费周期内的天数.

当在估计的月份使用超过或不足收费, 余额转到下个月. 因此, 如果你估计的消耗量被低估了, this may be why you see higher electricity bills than expected even though your household electricity consumption may be low in the new month.

2. Another reason for higher electricity bills is due to higher consumption. 这可能是由于以下因素:

• Higher usage due to school holidays or more occupants being home during the period
• 家庭的新成员.g. 新生婴儿)
• 最近添置了新的电器
• 更频繁地洗澡或洗更多的衣服
• 在炎热的五月到八月, electrical appliances such as air-conditioners have to work harder to bring down the room temperature to the same desired temperature.
• 计费期内的天数从28天到34天不等.
• 受规管关税变动

Senoko Energy receives your electricity consumption from SP Group for billing purposes, 而SP集团是新加坡唯一持牌的抄表商. 您可以通过以下方式，手动向SP集团提交您的电表读数:

• 自动电话系统
  请致电公开电力市场热线1800-233-8000.
• 电子邮件
  You can submit your meter readings (clearly specifying the meter reading and meter number) to SP Group via 电子邮件.
• 电子商务门户网站
  你可透过公开电力市场递交你的电表读数 电子商务门户网站 创建帐户后. 点击这里 以了解如何建立“电子服务”帐户.

Meter reading data is maintained by Market 支持 Services Licensee (MSSL). 如果你想知道你这个月的电表, simply contact our Customer Solution Specialists via our live chat function or 太阳城备用. 我们将协助向MSSL索取资料.

我们让计划改变. 如果你要搬到一个新的居住地址, please contact our Customer Solution Specialists via our live chat function or 太阳城备用 通知我们你的房屋变更要求.

You will first be charged an Early Termination Fee on the supply address which you terminated. 还将收取10美元的账户关闭费.80英镑(含商品及服务税)，由Senoko Energy代表SP Services收取. 在你搬进新居之后, 你需要再次与网站网址签订一份新合同. Your Early Termination Fee that you previously paid will also be credited back into your new account.

If you are not changing premises and would only like a change in mailing address for your bills:

• 登录您的Senoko能源在线帐户或移动应用程序.
• 选择位于底部导航栏上的“更多的”选项卡.
• 选择设置计费地址
• 修改本页上的邮寄地址.

You should log in to your account portal and update your card details under the billing/payment setup.

You will receive your first bill after 14 business days from your billing cycle end date. 您可参阅您的SP集团帐单，以了解您的帐单周期详情.

如果您忘记了密码, simply click on “Forget Password” at the login page and a new temporary password will be sent to your 电子邮件 address.

如果你需要进一步的帮助, please contact our Customer Solution Specialists via our live chat function or 太阳城备用 我们很乐意为您提供帮助.

我们有五种付款方式:

定期卡付款
Save time by setting up recurring payment using your credit or debit card.

转账付款
Set up automatic payment by logging into your Senoko Energy online account to select the preferred bank. 或者，您可以下载我们的 一种直升机形式 并将填妥的表格副本邮寄给我们. 

一次性网上付款
Make a one-time payment using your credit or debit card through your Senoko Energy online account or mobile app.

SGQR PayNow
Make payments easily by scanning the SGQR code displayed at the bottom of your bill.

中心——AXS机
在您附近的AXS机器或AXS m-station移动应用程序支付账单.

了解如何设置您的付款模式与我们的分步指南下面.

付款设置指南

把你的朋友介绍给赛诺科能源, 您可以享受高达20美元的账单回扣, 再给你朋友20美元的账单回扣.

• 第一步-下载Senoko能源应用程序，点击“推荐和赚取”
• Step 2 - Click "Refer Now" to share your referral代码 with your friends 通过WhatsApp, 电报等.
• 3 . A 个性化的 消息将发送给他们与您唯一的推荐代码

Your friend may have signed up with Senoko Energy using your referral 电子邮件 link but his or her account may not have moved in to Senoko Energy yet.

Please ask your friend what his/her indicated start date was to begin their electricity with Senoko Energy. 例如:
-注册已于4月1日完成
-在报名过程中，开始日期为5月1日

Yours and your friend’s referral rebate will be credited into your respective accounts within 7 working days of the indicated start date.

如果你有未付的账单, your rebates will be used to offset any outstanding amount that you have not paid to Senoko Energy. We recommend setting up recurring payment to avoid paying your bills late.

Your friend will need to sign into his/her Senoko Energy online account using our mobile app to refer you to switch. 你可向他/她发出以下指示:

Step 1: Log in to your account on the Senoko Energy app or online account.

第二步:导航到“更多”选项卡，点击“参考和赚取”.

第三步:点击“立即转介” 并分享referral代码 通过WhatsApp. Simply get your friend to enter the referral代码 when he/she sign up with Senoko Energy. Both you and your friend will be rewarded with a $20 referral rebate for each successful sign up.

万一电力供应中断, 请致电保安服务24小时热线1800 778 8888查询.